Emergency Contacts |
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During vacations or extended business trips, we may be unreachable for an extended period of time. If you have an urgent technical issue, your first resource is Lexis Technical support. You must have a Time Matters/Billing Matters/Total Practice Advantage technical support contract to get service. If you are unsure whether you have a technical support contract, call the number below and key in your customer number; you will be routed to a sales representative if you do not have a technical support contract. Your customer number can be found either in parenthesis along the top title bar of Time Matters or under Help >> About Time Matters |
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Lexis Technical Support Numbers |
| For Time Matters/Billing Matters |
| (800) 328-2898 |
| LexisNexis Total Practice Advantage |
| (866) 422-1023 |
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Other Contacts |
| If you have choosen to forego a technical support contract, you should contact one of the consultants listed below for emergency support. You should identify yourself as a Rice Software Consulting, LLC client and emphasize that you have an emergency situation and state the nature of the emergency. All of the consultants listed below have remote access capabilities and can assist you. Please make payment and other financial agreements with the companies below as you will be billed directly. |
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SOFTWARE@LAW, INC.
 Donna Brown - Oklahoma405-323-1600
dbrown@softwareatlaw.com
Donna is certified on Time Matters & Billing Matters, PCLaw, Hot Docs &
WordPerfect. Donna specializes in training, WordPerfect to Word
migration training and documentation. Other CIC on staff Teresa Bailey. |
TDG SOFTWARE INNOVATIONS
Tommy Glen - Austin
800-986-0520
tommyglenn@tdgsi.com
Tommy is certified on Time Matters & Billing Matters. His specialization
is Intake and report forms for web using HTML forms linked to back-end
databases and Financial Reporting. Tommy offers a comprehensive report
package for Billing
Matters. |
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